Sales terms and conditions


The present terms and conditions of sale are contracted between Le Jacquard Français, S.A.R.L with a capital of EUR 10,877,220 with its principal place of business at Gérardmer (88400), 45 boulevard Kelsch, registered in the Epinal Trade and Commerce Registry under number 505 480 137 hereinafter referred to as “LE JACQUARD FRANCAIS


Any individual or legal entity seeking to make a purchase on the website of “LE JACQUARD FRANCAIS” hereinafter referred to as “the buyer”

Subject Matter of the Contract:

The present terms and conditions of sale intend to define the contractual relations between LE JACQUARD FRANÇAIS and the buyer, which apply to any purchase made via the LE JACQUARD FRANÇAIS website. Sales on the trading website are only open to individual consumers, exempting corporations and retailers.

The acquisition of an item via the present website implies the full acceptance by the buyer of the present terms and conditions of sale.

These terms of sale shall prevail over any other general or specific terms not specifically approved by LE JACQUARD FRANCAIS. 

LE JACQUARD FRANCAIS reserves the right to amend these terms and conditions of sale at its discretion. In this event, the terms and conditions of sale applicable will be those in use at the date of purchase by the buyer. 

Description of Products:

The products proposed are those featured in the catalog posted on the LE JACQUARD FRANÇAIS website as well as its boutiques and sales outlets.

All products are subject to stock availability. If a product is unavailable, LE JACQUARD FRANCAIS will inform the buyer. 

LE JACQUARD FRANÇAIS in no way guarantees the retention of products on sale at any given period.

LE JACQUARD FRANCAIS has taken every care to ensure that the description and representation of each product is as accurate as possible.

The photographs in the catalog are as accurate as possible but do not guarantee a perfect match with the sold product, specifically with regard to the colors.

Size Tolerance:

The “Jacquard” weaving technique involves a measurement tolerance of + or – 4%. The natural fibers used by LE JACQUARD FRANCAIS can shrink upon washing by about 5%

Pricing Policy:

The prices in the catalog are inclusive of taxes and are indicated in euros, sterling pounds or US dollars, and include VAT depending on the applicable tax regulations in the geographic area of the sale. Any amendment to the rates can be reflected on the product prices. 

LE JACQUARD FRANCAIS reserves the right to amend the prices at any time, however, the price indicated on the catalog at the time of the order will be the only one applied to the buyer.

The prices indicated do not include shipping, delivery and customs costs (except for Canada and the United States) provided that they occur in the geographic zones set out below. 

Geographic Zones:

The online sales of products listed on the website is reserved for buyers who request for delivery in mainland France, Corsica and all countries with an open access to the website.

The LE JACQUARD FRANÇAIS corporation reserves the right to provide or deny access to the website by country, at any time and at its full discretion. 

Orders :  

The buyer places an online order on the website.

The client must be at least 18 years of age and legally liable to place an order on the website.

The client must create an account to order a product on the website.

When opening an account, the client commits to communicating to LE JACQUARD FRANCAIS accurate information and to inform the corporation of changes to the said information. 

The client must imperatively indicate their tax number to open an account in the United States.

Confirmation of the order leads to the acceptance of the present terms and conditions of sale.

All data provided and the confirmation registered will act as proof of the transaction. The confirmation will act as signature and acceptance of the operations conducted.

LE JACQUARD FRANCAIS will send an email confirming the order.

LE JACQUARD FRANCAIS recommends that its clients keep a copy (paper or digital) of the registered purchase. 

In some cases, particularly non-payment, incorrect address or any other problem linked to the order, LE JACQUARD FRANCAIS reserves the right to block the buyer’s order until the problem is resolved. 

Payment Methods:

Payment is required at the time of ordering.

By communicating the bank details, the client authorizes LE JACQUARD FRANCAIS to proceed with the transaction. 

Payments will be made by payment cards (Carte Bleue, Visa, Eurocard, MasterCard, American Express) or PayPal; they will be made through the secure system of PAYBOX SERVICES ( which uses the SSL (Secure Socket Layer) protocol in such a manner that the information transmitted will be encrypted by software and cannot be accessed by a third party while transiting through the network.

The buyer’s account will only be debited once the available products have been dispatched and only of the amount of the dispatched products.

A receipt will be sent by email and will be available online on the buyer’s account as long as they are registered. A paper receipt indicating VAT can be addressed at the request of the buyer.


All purchases must be paid for prior to delivery.

The deliveries are made to an address of your choice, as indicated on the purchase order and which are required to be located in the previously indicated geographic areas. 

Please note that it is necessary to communicate to us an easily accessible shipping address, a telephone number of the addressee (preferably a mobile number), a delivery time frame and any other details necessary for access.

The products ordered are normally delivered within 4 to 8 days after the order approval. If in spite of all precautions, the delivery time is not respected for various reasons (delivery company delays, force majeure such as extreme weather conditions, strikes, etc.), we shall do our best to ensure delivery as soon as reasonably possible.

If the delivery time exceeds thirty days from the order placement, the sales agreement can be terminated and the buyer refunded. 

An email will be sent to you to confirm the dispatch your order. 

If you have any questions or important information to communicate to us regarding the successful delivery of your order, please do not hesitate to write to us at the following address

Any order placed on the website and delivered outside France can be subject to taxes and customs duties applied once the package arrives at its destination. These potential customs duties and taxes linked to the delivery of a product are payable and under the responsibility of the buyer. LE JACQUARD FRANCAIS is not required to verify and inform the buyer of applicable customs duties and taxes. For more details, the buyer is advised to seek information before the relevant country’s authorities.

Delivery Rates

Zone Amount   Rates 
Continental France, Corsica, Monaco  0 to 25€ 8,20€
> 25€ free
European Union countries (excluding the United Kingdom)  0€ to 60€ 9,90€
> 60€ Free
United Kingdom 0£ to 50.6£ 8.35£
> 50.6£ Free
Switzerland  0 CHF to 161.06 CHF   17.07 CHF 
>161.06 CHF Free
USA, Canada 0$ to 174.48$ 18.49$
>174.48$ Free
Other countries with access to the website  0€ to 200€  30,00€
>200€ Free

Standard delivery prices

Order Cancellation / Right to cancel: 

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good (In compliance with articles L.221-18 and the French Consumer Code). 

In this case, the costs of return are at the expense of the buyer.

The right to cancel does not apply to the contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.

To exercise the right to cancel, you must inform us (Le Jacquard Français SARL, 45 boulevard Kelsch, 88430, Gerardmer, France - (0)3 29 60 61 96) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post,  fax or e-mail). You may use the attached model cancellation form or you may use our inline RMA form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Model cancellation form

– To Le Jacquard Français SARL, 45 Boulevard Kelsch, 88400 Gerardmer - FRANCE,

– I / We[*] hereby give notice that I / We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*],

– Ordered on [*] / received on [*],

– Name of consumer(s),

– Address of consumer(s),

– Signature of consumer(s) (only if this form is notifiedon paper).

– Date

[*] Delete as appropriate.

Effects of cancellation:

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive  type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


 If the buyer seeks to exchange a product, the buyer must request for an authorization by within a period of 15 days upon receipt or picking up the product. LE JACQUARD FRANCAIS will in turn indicate the procedure to follow to return the product.

The product(s) must be sent back in its/their original packaging and sufficiently protected in order to not suffer damage during shipping.

The products that have been subject to personalization by the buyer (custom made) or those that have been used by the buyer cannot be exchanged.


All products supplied by LE JACQUARD FRANCAIS are covered by a legal warranty of conformity (article L217-4 of the French Consumer Code) and a warranty against hidden defects articles 1641 and compliant with the French Civil Code) allowing the buyer to send back faulty delivered products.

In the event of non-conformity of a sold product, it can be returned to the seller who will take it back, exchange or refund it. 

All claims, exchanges or refund requests must be addressed within the thirty-day period after delivery by "Request RMA" linkLE JACQUARD FRANCAIS will in turn indicate the procedure to follow to refund the product.

In the event of returning a faulty item, the shipping costs will be free of charge or refunded to the buyer.

The product(s) must be sent back in its/their original packaging and sufficiently protected in order to not suffer damage during shipping.

Privacy Policy:

The personal data collected is subject to processing by the data controller Le Jacquard Français – 45 boulevard Kelsch – 88400 GERARDMER – France.

This data is collected as part of the management of your customer account and shall be used for the purposes of providing you with commercial news relating to our company.

It is intended for use by Le Jacquard Français, as well as by external service providers of the data controller.

It shall be stored for 3 years from the time last contact was made.

In accordance with the regulations applicable to personal data, you have a right to access, rectification, objection, restriction of processing, erasure and portability in respect of your data, which you may exercise via email to, or via mail to the following address: Le Jacquard Français – 45 boulevard Kelsch – 88400 GERARDMER – France, specifying your surname, first name and address and accompanied by a double-sided copy of your proof of identity.

In the event of a problem concerning the management of your personal data, you may file a complaint to the personal data protection officer (, to the French Data Protection Authority (CNIL) or to any other competent authority.

Dispute Resolution:

The present terms and conditions of sale are governed by French law.

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